Policy
Store Policies
Welcome to XmasGuy Shop! By shopping with us, you agree to the following terms and conditions. Please read them carefully.
Shipping Policy
We process orders as quickly as possible. Once your order is placed, it typically takes 3-7 business days for processing. Delivery times vary depending on your location. Delays may occur during peak holiday seasons or due to factors beyond our control, such as customs clearance or carrier delays.
Returns and Refunds
All sales are final. We do not accept returns or issue refunds unless the product is defective or damaged upon arrival. If your item arrives damaged, you must contact us within 7 days of delivery with photographic evidence. Failure to provide evidence within this timeframe voids eligibility for replacement.
Steps to Report a Damaged Item:
- Contact us at xmasguyshop@gmail.com with your order number.
- Attach clear photos of the damaged item and its packaging.
- Await confirmation and further instructions from our support team.
Order Cancellations
Orders cannot be canceled once they are placed. Please ensure your details are correct before completing your purchase.
Exchanges
We do not offer exchanges for any items.
Incorrect or Missing Items
If you receive the wrong item or your order is incomplete, please contact us at xmasguyshop@gmail.com within 7 days of receiving your package. We will investigate and resolve the issue promptly.
Contact Information
If you have any questions or concerns about your order, please reach out to us at xmasguyshop@gmail.com. Our customer support team is available to assist you.
By placing an order with XmasGuy Shop, you acknowledge and agree to these policies. Thank you for your understanding and support!